Shipping

    • We aim to ship all orders within 48 hours of being processed.
 
    • Please note that all our parcels are sent via Royal Mail and delivery times are normally between 2-3 working days.
 
    • Our standard shipping cost is currently set to £3.95.
 
    • Please contact us by emailing info@loremcare.co.uk to track your order, if you do not receive your parcel in this time.
 
  • We offer FREE delivery on all orders over £50, however, we do charge P&P on all trade orders.

Returns & Refunds

  • We believe you will be delighted with your purchases but there may be occasions when it is necessary to return an item.

  • Please note, we do not issue any refunds on any of our products, unless an item is faulty.

  • In the unlikely circumstance that you receive a faulty product, the product can be replaced or fully refunded.

  • In the event of a refund, this will be refunded by the same method used to pay for your original purchase.